Return and refund

🔁 Return & Refund Policy – ZERO

At ZERO, we stand by the quality of our products. However, due to the nature of mobile accessories and hygiene-sensitive items, we do not offer refunds once a product has been delivered and accepted.

❌ No Refunds

Please note:

  • We do not offer refunds for change of mind, wrong order placement, or buyer’s remorse.

  • Once the product is shipped and delivered, the sale is final.

✅ Replacements (if eligible)

We only offer free replacements in the following cases:

  • Product received is damaged, defective, or incorrect

  • You must inform us within 24–48 hours of receiving the item

  • You must share clear photo/video proof of the issue

  • Product must be unused and in original condition

If approved, we will send a replacement of the same item.

⏱ Timeframe for Reporting Issues

  • You must report any issue within 2 days (48 hours) of delivery.

  • Claims beyond 48 hours will not be accepted.

📩 Return Pickup

If approved for replacement:

  • We will arrange return pickup (in select locations), or

  • You may need to courier it back to us — and we will reimburse the shipping if applicable.

đŸ“© How to Request a Replacement

To request a replacement, please contact us at:
📧 Email: thezerone07@gmail.com

 Include: Order ID + Clear Photos/Video + Issue description

🙏 Final Note

We request customers to read product descriptions and specifications carefully before ordering. ZERO is a small, honest brand — and we deeply value your trust. Help us serve you better by choosing carefully.

Thank you for your understanding and support.

– Ayan Khasim & Ibrahim , Rayan
Founders, ZERO

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